Actor Lisa Ray had posted on her X (previously Twitter) account on Wednesday, calling out Air India for denying the medical waiver for her ailing father. The next day, the airline responded, stating that the actor’s claims had been “unfounded.” The assertion additionally highlighted that Lisa had not opted for a few of the different options that had been provided to her after the cancellation.
Air India responds to Lisa Ray’s criticism, says actor’s claims are ‘unfounded’
In a press release, an Air India spokesperson mentioned, “Whereas absolutely empathizing with the passenger, we want to current the next clarifications:”
- The declare that Air India didn’t show empathy for her unwell father is unfounded, because the passenger herself talked about that she is booked to fly Air India with two different co-passengers, that doesn’t embrace her father, whose medical paperwork she has submitted.
- The passenger had bought the ticket from a journey agent and had first reached out to the journey agent, and to not Air India.
- After the passenger raised the difficulty to Air India, the Air India crew reached out to her and, as an exception, provided options together with a free date change or a one-year interval to utilise the tickets for future journey. She declined the provide and requested for a full refund of her ticket, as an alternative.
The assertion concluded, “We urge the media to restrain itself from maligning the popularity of the airline with out corroborating information. Air India flies tens of millions of passengers and such deceptive information reviews belie the airline’s resolve to buyer centricity and empathy.”
In her X put up, Lisa had written, “Right here we go once more @airindia My father is 92, unwell and I’ve to cancel journey because of his ailing situation. Submitted medical doctors letter and the waiver was denied? How is that potential? The place is the empathy from an airline that’s claiming to care about passengers???” She later acquired a response from Air India’s official X account, after which she shared a screenshot of the medical emergency.
Additionally Learn : Anupam Kher calls out Air India after his ex-student finds cockroach in meal served to younger little one: “She will need to have actually gone by an enormous trauma”
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